Please note Silvermoon does not take responsibility for any items lost in the process of being returned to us and we recommend a traceable method. We will raise a credit, exchange or refund once your return has been received and accepted by Silvermoon. Please allow 1-2 business days for your return to be processed. Return shipping costs are to be covered by the customer. Once your return is approved, please securely package your items back to us with your completed returns form included via a traceable method to our online team
To request a return for your online order, please email with your order number and intent to return your purchase. The refund must be processed back on the original payment method used. We are unable to refund to alternative debit/credit cards. If eligible for a refund, this can only be returned the same way it was processed. Please note Sale items discounted by 25% or over cannot be returned or exchanged. If for any reason the item you have purchased is not quite right, we are happy to exchange, credit or refund any item purchased online.
However, Silvermoon will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. If you have not received your delivery within 4 business days, you should contact Courier Post with the tracking number supplied to you.Įvery effort will be made to deliver the goods as soon as possible after your order has been accepted. We will automatically email you with a tracking number once your order has been dispatched to confirm it is on the way.Ĭourier Post normally delivers within 1-2 business days (a business day is any day other than a weekend or public holiday). If delivery cannot be made to your address for reasons beyond Silvermoon's control we will inform you as soon as possible and refund (or credit you) for any sum that has been paid by you or debited from your credit card for delivery. Once payment has been received, and provided no additional security checks are required, your order will be dispatched within 3 working days.ĭuring busy periods this time frame may increase. If nobody is at home when the courier attempts to deliver the item(s), a card will be left for you to contact the courier depot to organise a more convenient delivery time. All packages require a signature on delivery, (this does not apply to Rural Delivery). Your order can be delivered to either your home or work address (includes Rural Delivery).
#HEART AND LOCK NECKLACE SKIN#
925 sterling silver, yellow and rose gold items can tarnish slightly over time given various skin oil types (since they are not solid gold pieces).All New Zealand orders are sent by Track and Trace with Courier Post.
#HEART AND LOCK NECKLACE FREE#
Access our hassle free return/exchange portal HERE or contact our happiness team with your order number at return your item(s) within 7 days of creating the pre-paid label for a valid returnĪny jewelry made with copper such as.International orders may be subject to a higher restocking fee. Please note a $5 restocking fee will be deducted from your refund amount for U.S. To be eligible for a refund, your item must be unused, with tags and in the same condition that you received it.We offer free size or style exchanges within 30 days of delivery date.
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